Each fixed monthly plan reserves support access, covers a defined number of endpoints, and includes a practical pool of service hours. The monthly fee is not usage-only billing.
Request a business support consultation| Plan | Essential $249/mo | Growth $479/mo | Professional $899/mo |
|---|---|---|---|
| Included support | 3 hours/month | 6 hours/month | 12 hours/month |
| Approved overage | $85/hour | $80/hour | $75/hour |
| Covered devices | Up to 5 named endpoints | Up to 15 named endpoints | Up to 30 named endpoints |
| Response target | Acknowledgment targeted within 2 business days | Acknowledgment targeted by the next business day | Same-business-day acknowledgment target for requests received before noon |
| On-site access | Eligible visits by appointment; time uses included hours | Up to 1 eligible scheduled visit; time uses included hours | Up to 2 eligible scheduled visits; time uses included hours |
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Microbusinesses that need dependable access to occasional IT help
Overage: $85/hour
Devices: Up to 5 named endpoints
Response: Acknowledgment targeted within 2 business days
On-site: Eligible visits by appointment; time uses included hours
Small businesses with recurring user, device, and network needs
Overage: $80/hour
Devices: Up to 15 named endpoints
Response: Acknowledgment targeted by the next business day
On-site: Up to 1 eligible scheduled visit; time uses included hours
Businesses needing consistent administration and technical coordination
Overage: $75/hour
Devices: Up to 30 named endpoints
Response: Same-business-day acknowledgment target for requests received before noon
On-site: Up to 2 eligible scheduled visits; time uses included hours
Predictable access, honest boundaries. Response times shown here are acknowledgment targets during published support hours—not resolution guarantees, emergency coverage, or binding SLAs. Final coverage lives in a signed agreement.
The fee reserves capacity, endpoint coverage, and the plan’s response target whether or not every included hour is used.
The fixed monthly fee reserves access, endpoint coverage, and the plan’s response target; it is due even when all included hours are not used.
Actual technician work is tracked in 15-minute increments. Substantive support calls, remote diagnosis and repair, on-site work, research, configuration, documentation, and vendor coordination use included hours.
Automated monitoring does not continuously consume labor hours. Monitoring licenses are separate, while human alert review, investigation, remediation, and reporting use included hours.
Brief scheduling messages do not use plan time. Additional work beyond the included pool requires approval and is billed at the plan’s overage rate.
Unused hours may roll forward for one month, capped at one regular month’s included-hour allotment; they have no cash value.
Plans begin with a three-month initial term and continue month to month afterward with 30 days’ written cancellation notice.
Unless the signed agreement includes travel, each scheduled on-site visit carries the standard travel charge: $20 through 10 one-way route miles, plus $2.50 per additional one-way route mile. Parts, licenses, subscriptions, shipping, taxes, after-hours work, and third-party services are also additional.
Public response times are targets, not resolution guarantees or SLAs. Any binding service level and remedy must appear in the signed agreement.
More than 30 endpoints, more than 12 included monthly hours, multiple locations, after-hours coverage, or binding service levels require a custom scope and written agreement.
Tell us what is happening. We’ll review the request and follow up about fit, scope, and scheduling.
