Customer policies

Clear expectations build better service.

These policies explain how appointments, authorization, payment, warranties, privacy, remote support, cancellations, and higher-risk services are handled.

Terms of Service

Terms governing appointments, authorization, estimates, customer responsibilities, and technology services.

Read policy

Privacy Policy

What information Keller IT Industries collects, why it is used, and how customers can contact us about it.

Read policy

Service Policy

How appointments, diagnostics, pricing, drop-offs, service methods, and discounts work.

Read policy

Remote Support Consent

How customer-approved remote access begins, what it permits, and how it ends.

Read policy

Refund & Cancellation Policy

How appointment changes, deposits, parts, completed work, and refunds are handled.

Read policy

Data Recovery Disclaimer

Risks, limits, authorization, and customer responsibilities for best-effort data recovery.

Read policy