Scope and acceptance
These terms apply to technology services provided by Keller IT Industries. Submitting a form or requesting an appointment does not by itself create a service agreement. By approving a service authorization or estimate, or directing authorized work to begin after the scope and pricing basis are disclosed, the customer accepts the applicable terms and incorporated policies. Nothing in these terms limits a right or remedy that cannot lawfully be limited.
Requests, appointments, and agreements
Submitting a form or selecting an appointment time is a request, not acceptance of work. An appointment is confirmed only after Keller IT Industries approves it and sends confirmation. Keller IT Industries operates by appointment and is not a walk-in storefront.
A service agreement is created only when the parties approve the applicable scope, price or pricing basis, and authorization to proceed. We may decline a request or pause work when it is unsafe, unlawful, outside our capability, or materially different from the information provided.
Authority and acceptable use
You represent that you own or control the device, account, data, network, or system involved, or have authority from the owner to request the work. You must not ask us to access data or systems unlawfully, evade access controls without authority, conceal wrongdoing, or perform work that infringes another person’s rights.
Estimates, changes, and charges
Published prices are starting prices unless expressly described as fixed. Estimates may depend on inspection and may exclude parts, tax, travel, licenses, subscriptions, shipping, specialist services, and work outside the stated scope. We will seek approval before material additional work where practical. If immediate action is reasonably necessary to prevent further damage or a security incident, we will limit action to the authorized scope and communicate as soon as practical.
Payment is due upon completion and before equipment is released unless different terms appear in an approved estimate or written business agreement. Accepted methods are cash, Zettle card or tap-to-pay, Cash App, and Zelle. Remote work is due upon completion through a Zettle invoice unless another method was approved. Completed diagnostic or authorized labor is chargeable even when repair is declined or the desired outcome is not achievable, unless we agree otherwise in writing.
Equipment accepted at drop-off remains the customer’s property and enters Keller IT Industries’ temporary custody only for the authorized diagnostic, service, reasonable storage, and return. Intake does not transfer ownership or authorize work beyond the agreed scope. The Service Policy governs intake records, collection, payment verification, and release. Any future storage charge, lien enforcement, sale, disposal, recycling, or unclaimed-device remedy must be separately disclosed and handled under applicable law.
Customer responsibilities
You are responsible for providing accurate information, disclosing known damage or prior repair attempts, maintaining lawful software licenses, and backing up important data when reasonably possible. Remove accessories or property not needed for service and identify any item left with the device. Do not send passwords through the website forms.
Parts, software, and third parties
Parts and third-party services are subject to availability, compatibility, and their own manufacturer or provider terms. Special-order parts, opened consumables, software licenses, and activated subscriptions may have limited return rights when disclosed before purchase. Manufacturer warranties are provided by the manufacturer. Eligible repair labor carries the 90-day limited workmanship warranty described in the Service Policy; separate written terms may apply to data recovery, liquid-damage work, microboard soldering, customer-supplied parts, and other high-risk work.
Outcomes and risk
Technology service can reveal pre-existing damage, failing media, malware, unsupported software, incompatibility, or previous repair damage. Repair, performance, malware treatment, transfer, backup, and recovery outcomes are not guaranteed. To the extent permitted by law, Keller IT Industries is not responsible for loss caused by pre-existing conditions, failing equipment, inaccurate customer information, unauthorized third-party changes, or risks the customer knowingly accepts after disclosure.
Remote and data-recovery work
Remote access requires the customer’s express approval and is governed by the Remote Support Consent. Data-recovery work is best-effort and governed by the Data Recovery Disclaimer. Either document may be incorporated into the service authorization when applicable.
Cancellations, refunds, and recurring services
The Refund & Cancellation Policy applies to appointments, deposits, parts, and completed work. Recurring support, response commitments, service levels, rollover, overages, and cancellation are governed only by an approved written agreement; no website plan card by itself creates those commitments.
Kentucky law and contact
The parties intend Kentucky law to govern to the extent permitted, without waiving mandatory consumer protections. A separately approved business agreement may contain additional terms for the services it covers.
Questions may be sent to CS@kellerindustries.tech or (606) 492-2811.