Appointment changes
Use the link in your booking email or contact Keller IT Industries as soon as practical to cancel or reschedule. A selected time is only a request until manually approved. No cancellation or no-show fee will be charged unless a fee and its conditions were clearly disclosed and accepted before the appointment was confirmed.
Late arrival may shorten or require rescheduling an appointment when it would interfere with another customer’s confirmed time. Because this is not a walk-in storefront, arriving without confirmation does not create a service obligation.
Diagnostics and completed labor
Authorized diagnostic and service labor is chargeable once performed, including when a device is not repairable, the customer declines additional work, or a best-effort service does not produce the desired outcome. This does not limit remedies for work that was not performed as authorized or rights that cannot lawfully be waived.
Equipment is not released until authorized charges are paid unless different written terms were approved. A covered workmanship concern is handled first through the inspection and reperformance process in the Service Policy; it is not automatically a cash refund.
Deposits and prepayments
Any deposit, prepayment, cancellation condition, or milestone must be stated in the written estimate or agreement before payment. Unless that document says otherwise, an unused portion will be refunded if Keller IT Industries cancels or cannot perform the authorized work. Earned labor, incurred third-party charges, and approved nonreturnable items may be deducted where disclosed and permitted.
Parts, licenses, and third-party charges
Return eligibility depends on condition, supplier rules, licensing terms, and prior disclosure. Special-order parts, installed or opened parts, activated licenses, subscriptions, shipping, and third-party fees may be nonrefundable when that limitation is disclosed before purchase. Defective items will be handled under the applicable written workmanship or manufacturer terms and nonwaivable law.
Approved refunds
Approved refunds will ordinarily be issued to the original payment method within 10 business days after approval, though a bank or payment provider may take additional time to post the credit. A different method may be used when the original method is unavailable or law requires it.
Recurring support
Cancellation, rollover, overage, renewal, and refund terms for a recurring support plan are controlled by its signed agreement, not the public plan summary. Before any automatic renewal or continuous-service charge is used, the applicable terms, charges, renewal period, and cancellation method must be clearly disclosed and accepted as required by law.
Questions
Questions about a cancellation or refund may be sent to CS@kellerindustries.tech or (606) 492-2811. Please do not send payment-card information by email.